Published: Dec 03, 2018 | 16:15 PM

We’ve Made Your Bill Simpler, Without Skimping on Detail

Notice anything different about your December 2018 water bill? We redesigned it based on feedback from customers, who said they wanted it to be easier to read without sacrificing detail. See this document for an example of an actual bill with helpful explanations. 

The changes include:

• A simplified account summary, for at -a-glance convenience
• Uncomplicated water usage data
• Detailed breakdowns of how your charges were calculated

And this is helpful: Customers who receive an eBill will no longer have to log in to look at their bill. We will attach a PDF to your email, so you can read it right there. 

Don’t forget to look for your monthly Pipelines newsletter behind the last page of your bill!

Yes, you will continue to receive Pipelines  every month — packed with news, event listings, and money-saving water-efficiency tips. If you get your bill by mail, Pipelines will be in the envelope, behind the last page of the bill. If you receive an eBill, Pipelines will be part of the PDF; just click on the PDF and scroll down to Pipelines, after your bill.

Links:

• Understanding your new bill: An actual bill with helpful explanations
• FAQ: Frequently asked questions about the new bill format